Pillar 06
Adoption & Change Management
Adoption starts before launch. We design trust, workflow fit and feedback loops into the operating model from day one.
06
Adoption & Change Management
Strategic questions
What this pillar answers
Which stakeholders need to trust, use or govern the new workflow?
What communication and engagement rhythm will sustain adoption?
How should adoption be measured beyond attendance and usage?
Mal7 delivery
Practical outputs, not advisory theatre.
Each pillar ends in decisions, operating assets and delivery artifacts that leaders can use with teams, vendors and governance owners.
06
Stakeholder mapping and change readiness assessment
06
Communication and engagement strategy
06
User experience and trust-building design
06
Adoption measurement and feedback loops
When it matters
Signals this needs executive attention
01
Users avoid the system even when the technology works
02
Change management starts after deployment decisions are already locked
03
Teams cannot tell whether adoption is improving the workflow
Next decision